Why Thomas Created the Rolling Toaster Tour

Why Thomas Created the Rolling Toaster Tour

The best way to engage your customers is to interact with them live and in-person because this encourages them to participate with you and your brand in whatever you are offering. This type of marketing is often called experiential marketing, engagement marketing, event marketing, ground marketing, or live marketing. Experiential marketing helps create a closer bond between you and your customers, which is a great way to build brand loyalty and a lifelong following.

How Thomas' Developed a Unique Interactive Breakfast Campaign Unlike Anything Before

Thomas', makers of some of the most popular bagels, English muffins and other fine products, came up with a unique way to get up close and personal with as many people as possible.  And they did this by hitting the streets with a truck and trailer, but not just any truck and trailer, a rolling toaster truck and trailer to be exact.

The Thomas' Rolling Toaster Tour Cross Country Marketing Campaign

Talk about experiential marketing at its best. Thomas' has taken this interactive marketing technique to new heights. They fully customized a trailer that was designed to look like a toaster with a huge bagel and English muffin sticking out of the top. So there was no question about who this was or what they were offering.

Thomas' called this event their "Breakfast Like No Other" tour and it was an instant phenomenon. People all over the country flocked to their trailer when it rolled into town. But then Thomas' took their marketing a few steps further which added a viral element to their efforts.  

What Thomas' Did to Create Excitement, Encourage Engagement and Cause Their Efforts to Go Viral

Obviously, Thomas' Rolling Toaster Tour was a live event that stretched across the country. But how they engaged their customers at each stop was really what skyrocketed their efforts into a marketing sensation.

  • Customers were able to order freshly made breakfast sandwiches created by the resident chef.
  • While waiting for their order, customers were invited to walk into the giant toaster to take selfies in front of a seven-foot tall English muffin statue. Which was a great tactic for getting their message to go viral.
  • Then they were offered a turn at a toaster-themed game that awarded prizes to the winners who then again took selfies of their winnings.
  • Once receiving their freshly made breakfast sandwiches, customers were encouraged to eat at one of Thomas' custom designed tables that were built to look like stacks of English muffins and bagels.
  • After the meal, Thomas' provided some fun outdoor games such as a Ring Toss, some Cornhole, and KanJam for their customers to enjoy.

The Secret Sauce Thomas' Used to Kickoff Their Tour

To kickoff the tour Thomas' held a special free sampling event at Santa Monica Place to celebrate National Bagel Day. This allowed their customers to be among the first to try their new limited edition Lemon Blueberry flavor that was only offered for six weeks. Then they donated over 2,000 packages of bagels to the Los Angeles Regional Food Bank.

What Thomas' Did That Made This Campaign So Successful

Thomas' made this a memorable interactive experience that no one is likely to forget. And they did this by thinking outside the box, so to speak. They came up with a unique idea for their marketing campaign. Then they continued to drill down their ideas to further ensure its success, as well as turn it into a viral sensation which is ultimately free advertising and unlimited brand exposure. And so much more!

This is the beauty of hosting a live event, one that allows you to get up close and personal with your customers. This is also what helps create loyal, lifetime followers of your brand. It is all about the experience and making your customer feel special and appreciated. If you haven't tried hosting a live event to build your brand and your customer base, you are definitely leaving money on the table.